Repair Policy

 

Repair of Hearing Aid(s) or Charger Units

MANUFACTURE IN-WARRANTY REPAIRS No charge for repairs under the 1-year original warranty period.

All Hearing Aid(s) and or Charger Units MUST include a Return Merchandise Authorization (RMA) number for proper processing. PLEASE contact HearingAssist at the phone number (800) 700-4327 to receive your RMA number and initiate the repair process. NOTE: When shipping hearing aid(s) to be repaired, please include the charging cord, USB plug, charger unit, and hearing aid(s) in the shipping box.

HearingAssist, will inspect the hearing aid(s) and/or charging unit to determine the cause of the repair and, at its sole discretion, may decide to repair or replace the hearing aid(s) and/or the charging unit with a new or refurbished hearing aid(s) and/or charging unit or HearingAssist may deem the repair is due to damage or misuse by the customers. As a result, HearingAssist may charge $195 for repair or replacement since the Manufacture Warranty does not cover if the hearing aid(s) are damaged due to customers' misuse, including moisture or water damage, not working due to excessive earwax including earwax in the receiver in the receiver-in-canal (RIC) hearing aid model, or neglect of proper cleaning and maintenance. A $15 charge for shipping and handling will apply for all repairs. If you require warranty repair service, please call HearingAssist (800) 700-4327

 

Out of Warranty Repairs

MANUFACTURE OUT-OF-WARRANTY REPAIRS

(HearingAssist hearing aids(s) and/or charging unit is no longer covered under the original warranty period and repaired "out-of-warranty").

$195 charge (per hearing aid) for out-of-warranty repairs.

$100 charge to replace a charging unit.

Upon HearingAssist's inspection of the hearing aid(s) and at its sole discretion, may determine the hearing aid(s) to be "deemed unrepairable." If deemed unrepairable, HearingAssist will refund the repair charge (except the shipping and handling fee). If HearingAssist, at its sole discretion, repairs or replaces the hearing aid(s) that are out of warranty with new or refurbished hearing aid(s), HearingAssist will provide a one-year manufacturer warranty, starting on the date the customer received the hearing aid(s). HearingAssist A $15 charge for shipping and handling will apply.

A replacement of a charging unit will include a charging cord and USB plug. HearingAssist will provide a one-year warranty on the new replacement charging unit starting when the customer receives the new replacement. A $15 charge for shipping and handling will apply. If you require out-of-warranty repair service, please call HearingAssist Call (800) 700-4327

 

Exclusions from Manufactures Warranty & Repair Warranty Coverage

  • HearingAssist’s hearing aid(s) are not covered if purchased from an unauthorized retailer, including eBay.
  • Damage due to improper handling or care, exposure to chemicals, and prolonged exposure to water, heat, or undue stress.
  • damaged due to customers' misuse, including moisture or water damage, not working due to excessive earwax, including earwax in the receiver in the receiver-in-canal (RIC) hearing aid model, or neglect of proper cleaning and maintenance.